Getting Started with Paligo

Connecting Integrations

You can connect to 3rd party tools in the Integrations tab in the Settings view. Currently, there are integrations with help desk portals. You can connect to these to make it possible to share content with your support team to use as knowledgebase articles, deflect support tickets with auto-suggest, etc.

Note that the help desk integrations are in beta release at the moment, but fully functional.

  1. Go to Settings by clicking the dropdown in the top right corner.

  2. In the Settings view, select the Integrations tab.

  3. Fill in the requested information. Follow your service provider's instructions for how to obtain the API key. If email is requested for your integration, use the email of an Admin user in your help desk.

  4. For Zendesk: also select whether you want to have articles directly published, or publish as draft (to set to publish manually later in Zendesk).

  5. Click Save.

If you don't know how to get the Category ID or Folder ID for the settings, follow these instructions:

Getting the Category ID for Zendesk

  1. Log in to your Zendesk account.

  2. Go to the Help Center (click the icon in the top right corner).

  3. In the Help Center, select Articles > Arrange articles.

  4. Click the category you want to publish your Paligo topics/publications to.

  5. In the web browser address field, check the web url. At the end of the url is an id number, this is the category id. Copy this.

  6. Paste it into the Category ID field in the Paligo Zendesk settings.

Getting the Folder ID for Freshdesk

  1. Log in to your Freshdesk account.

  2. Click Solutions in the top menu.

  3. Go to the category where your folder is, and then click on the folder.

  4. In the web browser address field, check the web url. At the end of the url is an id number, this is the folder id. Copy this.

  5. Paste it into the Folder ID field in the Paligo Freshdesk settings.